Frequently Asked Questions

1. I have looked at other payroll companies and they all seem to offer the same services. Is there really a difference?
   
   While most payroll companies do offer a few similar services, the unique benefits we provide
   give you more for your money and personalized attention. We can customize your payroll
   system to meet your individual business needs rather than lump you into a one-size-fits-all
   model. Our company is staffed by financial and payroll professionals who will provide you the
   highest level of service in the industry and will represent you to the IRS and state agencies.
   We also offer you unlimited consultation by phone on all payroll, payroll tax and employee-
   relations matters (a benefit not found through any other payroll service).



2. We would like direct deposit. Do you offer it? How does it work and what are the advantages and disadvantages?
   
   Yes, we offer direct deposit. When you use direct deposit the entire amount of the payroll, the payroll taxes and the fee for the service are electronically transferred (by ACH) from your
   payroll account into our payroll trust account. The direct deposits are made from our payroll
   trust account to the individual employee’s designated payroll bank account or payroll debit
   card. Employees who don’t participate in the direct deposit program will receive a standard
   payroll check and the employees who are in the program will receive a voucher (a non-
   negotiable check) showing all of the same information found on the standard payroll check.
   
   There are several advantages. The employees have funds available in their accounts on the
   morning of payday. Direct deposit simplifies accounting. We will do the check reconciliation
   and there will be only one account draft for the entire payroll. Direct deposit can have a slight
   effect on cash flow of the business. For example, if the payroll is semi-monthly, paid on the
   15th and the last day of the month, the funds to meet the payroll for the 15th would be
   transferred from your account on the evening of the 13th. To guarantee that the funds are in
   the employee’s account on the morning of the 15th, the transfer must begin two days in
   advance of the pay date.



3. Can the direct deposit be split into checking and savings accounts? Is there an extra charge?
   
   You can split your deposits into several different accounts at no additional cost.
   
   
4. I have a hard time keeping track of the vacation time my employees have accrued and the time they have taken. Can you help?
   
   Our system will track this information for you and print it on the face of each employee’s
   check if requested. We also can develop a report for you showing the total vacation liability.
   We can track up to five different time-off categories.



5. I have employees in several different locations. Does this pose any problems?
   
   We can pay your employees regardless of their location. We also handle the payroll tax
   deposits and payroll tax filing requirements for any location.



6. What is an IRS Power Of Attorney
   
   When we process your payroll, we ask you to sign an IRS Power of Attorney (PoA) form. The IRS Power of Attorney (form 2848) gives us the authority to intercede on your behalf with the IRS in matters relating to payroll taxes. Since we guarantee compliance and accuracy for your tax deposits under our TotalTax program, we need to be able to communicate with the IRS. Though we are not a CPA firm, we have CPAs on staff to handle all payroll tax situations that arise.

   (Note: We will require a PoA even for state unemployment agencies.)

7. I have employees under child support and other garnishments. Can you handle these?
   
   Supply us with a copy of the documents detailing the order and we will produce the checks or direct deposits each pay period as required. They will be delivered with the payroll for you to mail to the appropriate authority..



8. Can you handle employee loans and advances?
   
   Give us the details and we will deduct the agreed amount form the employee’s check each pay period until the loan or advance is satisfied. .



9. How is the pay delivered?
   
   We have the ability to create a completely paperless payroll for you. All documentation and
   reports are electronic, eliminating pesky delivery fees. For those payrolls that are not
   paperless, we deliver by FedEx or courier.



10. How do I report payroll information to you?
    
    Our clients report their payroll information using our online software which we supply at no
    charge. We do the original set-up of the payroll and supply training on its use at no charge.



11. When I received my payroll I noticed one of the checks is for the wrong amount. What should I do?
    
    You should call our payroll processing center and notify them of the error. We will
    immediately take the necessary steps to correct the problem.



12. How do I pay for the payroll services?
    
    The actual amount for the service is deducted from your checking account for each payroll processed. A paid invoice, in your company’s name, is included with the payroll package.



13. How is a new employee added to one of my payrolls?
    
    You simply input the information into the payroll software and when the next payroll is sent
    in for processing the new employee will be added. There is no charge for new employee set-
    up and the required “New Hire” foiling will be made with the Attorney General’s office in the
    appropriate state.



14. We have health insurance, a dental plan and a 401K. How do you handle these?
    
    For each payroll, the proper amounts for the employee and employer contributions are
    calculated and deducted. The deposit checks are issued with the payroll and then sent to the appropriate companies by the employer. The information regarding these deductions will
    appear in various reports sent with your payroll.For each payroll, the proper amounts for the employee and employer contributions are calculated and deducted. The deposit checks are issued with the payroll and are then sent to the appropriate companies by the employer. The information regarding these deductions will appear in various reports sent with your payroll.



15. I have a 125 Cafeteria plan. Is this a problem?
    
    No. We will deduct the proper pre-tax amount from each employee paycheck and track the
    total contribution.



16. We have two branches and each branch has four departments. Will it be a problem to track the payroll by branch and/or department?
    
    No. When we design the specification for your payroll we can include these separations and
    supply the reports on a per-payroll basis.



17. I own a restaurant with employees paid at different pay rates during the same pay period. Is this a problem?
    
    No. We can handle multiple pay rates and multiple departments in the same payroll with
    no difficulty.



18. What about tip allocation?
    
    We can give you a tip allocation report and handle the necessary filings if required.



19. Can you supply certified payroll information for federally funded contracts?
    
    Simply let us know when you need this report and we will prepare it at no additional charge.



20. Do you supply payroll information for workers’ compensation premiums?
    
    Yes. Notify us when you need this report and we will prepare it at no additional charge.
    
    
21. Do you have a time clock system?
    
    Yes. We have a variety of Time & Labor Management Systems that are fully integrated with
    our payroll systems.

    (Note: If you already have a time clock system in place, we can develop the necessary
    interface with our system for smooth transmission.)